Features

Emails to Ticket Creation
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Budget Support Software has a very unique feature, in which your customers' emails sent to your specific support department email, are automatically converted into Support Tickets. This would be very useful for most of your customers, who do not have time or access to a computer to access your Customer Support Portal, and then login and request a new support. Now your customers can directly request for support from their iPhone or Blackberry or any email client, and their request would be automatically created as a New Support Ticket. Your department staff or the Support admin would receive notification about the new ticket that was created, with the details about the client, who raised this support ticket.


Customer Support Portal
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We will provide you with your own exclusive Dot Com domain for managing the Customer Support Portal. Along with that you would get Unlimited Emails with 2GB space in each box, 1 GB Hosting for managing the database and support files, and Unlimited Bandwidth for your Customer Support Portal. You don't have to worry about the hassles of managing a dedicated server or hosting space to manage your customer support portal. We will do that for you, throughout the rental period. And additionally, you even get Unlimited Emails, which you can use for your support services and support staff. We will manage your Support Portal and you need not have any IT personnel to manage this for you.


Predefined Replies
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A major portion of any support emails are standard questions that customers ask. Your staff could easily provide them quick responses using our Predefined Replies feature. Predefined Replies lets you set predefined messages that can be inserted into any reply by a single mouse click. Save time and impress your customers with great turn around time. Predefined Replies can be set for one or many departments and would be available in the ticket reply area, for the staff to select and insert it into the reply box. You could create Unlimited Predefined Replies for each of your department. So you don't have to type the reply. Just select a Predefined Reply from a list and you are done!


Custom Email Templates
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Budget Support Software provides you with an option to customize the email notifications sent to the customers as well as the staff. Template based notifications allows you to have specially customized content for different types of events. Custom field tags could be placed in each notification to suit your specific requirement. You could customize notifications when a customer creates a new request or replies back to a ticket or the message content that the admin or the support staff could see in their email for each new request or reply made for an existing request. You could even customize it to receive full history of the ticket, whenever an update is made on a support ticket


Internal Private Notes
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Budget Support Software allows your Support staff to exchange notes on a ticket for further collaboration. They could communicate internally among other staff members within a customer ticket. These notes will be tracked along with the conversation view of the ticket between the staff and customers. These alerts will be sent to the staff via email. The support staff could choose whom to send the notes, when they record a private note. Private notes within a ticket provides a clean way to discuss an issue internally before providing a response to the customer. With Private Notes, your staff could be clear among themselves, if they have any doubts, and then respond to that ticket or issue.