Canned replies for quicker responses
A quicker turnaround with canned responses
Canned responses help you get past run-of-the-mill standard emails in no time. You can set a filter to automatically send an auto-response or just pick a canned reply while replying to your email.
Canned responses for support tickets
Respond faster to standard customer requests and support queries with canned replies. Predefined replies could be set for all departments or for some departments only. Also, the predefined replies or canned messages could be set for all staff or only for one admin staff.
Predefined Replies for faster support
It is a very good ticket system, I have used it on my website and it serves a lot. I love the product and support! The time saved processing issues through the ticket system has been huge!