Email to Helpdesk Tickets
Convert emails into tickets, two-way email-integration
Email isn’t built to handle customer support. Don’t let emails slip through the cracks. With Budget Support Software, you can track issues, prioritize them and work with your team to resolve them faster.
Processing Support via Email is bad
Using email for customer support is difficult. You require complex folder structures or color-coded tags to track issues, and as ticket volumes increase, collaboration becomes a nightmare.
Before long, managing multiple mailboxes for different teams and products causes your efficiency to take the hit.
You will not have a clear idea of what support issue is pending and how long it was pending.
Manage customer support emails
Allow your customers to contact you by sending an email to your dedicated mailbox, say firstname.lastname@example.org. Budget Support Software transforms each and every incoming customer support email into a unique, identifiable ticket.
Link your generic mailboxes into categories, allowing tickets to be worked on by relevant staff members. With Budget Support Software ‘s powerful two-way email integration, you can provide your staff members the ease and flexibility of responding to tickets via email, even from their mobile devices.
Do more with your email support
Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!