Email Management

Email to Helpdesk Tickets

Convert emails into tickets, two-way email-integration

Email isn’t built to handle customer support. Don’t let emails slip through the cracks. With Budget Support Software, you can track issues, prioritize them and work with your team to resolve them faster.


Efficient support service management with Budget Support Software

Ready to move from chaos to control? Sign up for free today and try Budget Support Software for yourself!

Processing Support via Email is bad

Using email for customer support is difficult. You require complex folder structures or color-coded tags to track issues, and as ticket volumes increase, collaboration becomes a nightmare.

Before long, managing multiple mailboxes for different teams and products causes your efficiency to take the hit.
You will not have a clear idea of what support issue is pending and how long it was pending.

Manage customer support emails

Allow your customers to contact you by sending an email to your dedicated mailbox, say [email protected]. Budget Support Software transforms each and every incoming customer support email into a unique, identifiable ticket.

Link your generic mailboxes into categories, allowing tickets to be worked on by relevant staff members. With Budget Support Software ‘s powerful two-way email integration, you can provide your staff members the ease and flexibility of responding to tickets via email, even from their mobile devices.

Do more with your email support

Your customers’ emails which are sent to a specific support department email, are automatically converted into Support Tickets for that department.
This would be very useful for most of your customers, who do not have time or access to a computer to access your Customer Support Portal, and then log in and request new support.
Now your customers can directly request for support from their iPhone or Android phone or any email client, and their request would be automatically created as a New Support Ticket.
Your department staff or the Support admin would receive notification about the new ticket that was created, with the details about the client, who raised this support ticket.

Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!
Narayanan K, Comtech Systems

Efficient support service management with Budget Support Software

Ready to move from chaos to control? Sign up for free today and try Budget Support Software for yourself!