Great for Customer Support and IT Help desk Management
Thousands of businesses use Budget Support Software to achieve sky-high efficiencies in their help desk management.
Efficient support service management with Budget Support Software
Keep track of customer conversations by converting them into tickets.
Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.
Technology and Telecom
Technology and Telecom companies need to constantly innovate to stay ahead in business. Customer demands are ever-changing in this dynamic industry. Technology companies have to be more proactive in meeting customer requirements. Apart from the technical excellence of the product, after-sales support is a crucial factor in retaining existing and expanding to new customers. Budget Support Software will help the organisation serve their customers in an efficient way.
Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!
Benefits & Uses of Help Desk Software in Business Consulting Industry
Create your own notifications to be sent out on various actions taking place in your help desk. Template-based notifications allow you to have specially customized content for various categories. Add any of the available tags in each notification to tailor them to your requirements.
Custom fields to track more information
Collect more data from your end-users by customizing the form they submit requests on. Maintain a set of fields, specific for each ticket, for internal reference. You can add multiple levels of dependent custom fields. Custom fields are available in Text, Numeric, Dropdown and Multiple option type.