Private Notes

Private notes for support staff collaboration


Collaborate with private notes

Budget Support Software has an option to manage private notes by the support staff. And these notes are managed in the same ticket thread. This will help your support team to handle issues better.


Efficient support service management with Budget Support Software

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Add internal notes on tickets visible exclusively to support staff

Budget Support Software allows staff users to exchange notes on a ticket for further collaboration by sending an alert via email to each other. These notes will be appended to the conversational view of the ticket between staff and customers. Any information on a private note is visible only to support staff and not to the customer.

Private Notes
Private Notes

Private Collaboration

Only support staff can enter private notes.
The private notes can be assigned to another staff or for the ticket.
The support staff would be notified about the private note entered in the ticket.
Work together as teams to quickly and efficiently solve customer problems.

Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!
Narayanan K, Comtech Systems

Efficient support service management with Budget Support Software

Ready to move from chaos to control? Sign up for free today and try Budget Support Software for yourself!