Private notes for support staff collaboration
Collaborate with private notes
Budget Support Software has an option to manage private notes by the support staff. And these notes are managed in the same ticket thread. This will help your support team to handle issues better.
Add internal notes on tickets visible exclusively to support staff
Budget Support Software allows staff users to exchange notes on a ticket for further collaboration by sending an alert via email to each other. These notes will be appended to the conversational view of the ticket between staff and customers. Any information on a private note is visible only to support staff and not to the customer.
Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!