Transport and Logistics

Help Desk Software for Transport & Logistics

Great for Customer Support and IT Help desk Management

Thousands of businesses use Budget Support Software to achieve sky-high efficiencies in their help desk management.

Efficient support service management with Budget Support Software

Keep track of customer conversations by converting them into tickets.
Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.

Transport and Logistics

Today, the transport and logistics business has become an indispensable part of every other industry. The challenge often faced by industries is to keep the transport costs minimum. A well-coordinated system connects the need of the customers, employees and prospective partners towards finding a solution to deliver high-end services while keeping the costs quite reasonable. Thus, customer confidence is acquired along with a long term bonding in delivering prompt services time and again.

Customer Testimonial

Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!
Narayanan K, Comtech Systems

Key Benefits

Benefits & Uses of Help Desk Software in Business Consulting Industry

It helps to increase employee performance and help businesses scale up quickly.
It helps to customize to your changing business needs.
Canned actions feature helps in responding to standard customer requests quickly.
It helps you view statistics and reports on the activities across the system based on various parameters.
Set up and modify access to key settings on staff responses to ticket responses.
Budget Support Software

Try a FREE demo and see how it works!

Cross-platform. Works on any latest web browser. No pre-requisites. Works Out of the box. Seen all the features yet?

Private Notes for collaboration

Your help desk staff can exchange notes on a ticket for further collaboration. These notes will be tracked along with the conversation view of the ticket between the staff and customers. Choose whom you want to send alerts to when you leave a private note. These alerts will be sent to the staff via email.

Measure time spent

Collect more data from your end-users by customizing the form they submit requests on. Maintain a set of fields, specific for each ticket, for internal reference. You can add multiple levels of dependent custom fields. Custom fields are available in Text, Numeric, Dropdown and Multiple option type.