Great for Customer Support and IT Help desk Management
Thousands of businesses use Budget Support Software to achieve sky-high efficiencies in their help desk management.
Efficient support service management with Budget Support Software
Keep track of customer conversations by converting them into tickets.
Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.
Transport and Logistics
Today, the transport and logistics business has become an indispensable part of every other industry. The challenge often faced by industries is to keep the transport costs minimum. A well-coordinated system connects the need of the customers, employees and prospective partners towards finding a solution to deliver high-end services while keeping the costs quite reasonable. Thus, customer confidence is acquired along with a long term bonding in delivering prompt services time and again.
Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!
Benefits & Uses of Help Desk Software in Business Consulting Industry
Private Notes for collaboration
Your help desk staff can exchange notes on a ticket for further collaboration. These notes will be tracked along with the conversation view of the ticket between the staff and customers. Choose whom you want to send alerts to when you leave a private note. These alerts will be sent to the staff via email.
Measure time spent
Collect more data from your end-users by customizing the form they submit requests on. Maintain a set of fields, specific for each ticket, for internal reference. You can add multiple levels of dependent custom fields. Custom fields are available in Text, Numeric, Dropdown and Multiple option type.