Track more information with custom fields
Customized forms for your end-users
Budget Support Software‘s custom fields options allow you to collect specific information from your users, by customizing your ticket submission form on your support portal.
Custom fields for user creation
You can add multiple levels of dependent custom fields, or control the order in which you want your contacts to fill in the custom fields when creating a new ticket or registering.
Custom fields could have additional fields to identify the customer who created the ticket. Custom fields can be a text field, a numeric field or a drop-down list.
Custom fields for each department
Maintain a set of fields, specific for each ticket, for internal reference. You can also add multiple levels of dependent custom fields, or control the order in which you want your contacts to fill in the custom fields.
Specific custom fields for each type of help ticket can be created. For example, you can have specific custom fields for the Sales department and a different set of fields for Technical Support.
Create custom fields for tickets
Have used for supporting my customers to manage their complaints and issues. Find it really useful with the email to ticket conversion feature. It really works good!