Great for Customer Support and IT Help desk Management
Thousands of businesses use Budget Support Software to achieve sky-high efficiencies in their help desk management.
Efficient support service management with Budget Support Software
Keep track of customer conversations by converting them into tickets.
Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.
Globalization has revolutionized the manufacturing industry across the globe. New emerging markets and cheaper operational options have only changed existing benchmarks. With suppliers and buyers spread across different boundaries, email and the internet have become the primary mode of communication. Help Desk systems have been largely adopted by small, medium and large enterprises in this segment to manage better communication.
Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day!
Benefits & Uses of Help Desk Software in Business Consulting Industry
Manage requests sent via email
With Budget Support Software’s email management, support requests sent into corporate mailboxes, such as firstname.lastname@example.org can be converted into uniquely identifiable tickets. Individual categories for each of your mailboxes allow for efficient filtering of incoming mails. All mailbox configurations are supported, including MS Exchange & Google Apps.
End-user web interface
A self-service ticket management interface for your end-users allows them to submit requests over the web. Customizable submission forms ensure you’re able to collect specific information and guide the end-user as they submit a support request. End users can subsequently use the interface to view requests they’ve submitted in the past as well as responses from the help desk.