Convert emails sent to say, [email protected] into support tickets

Yes, Budget Support Software can convert all incoming emails into trackable tickets that can be answered by staff using the Administration Panel.

Budget Support Software does download emails from a pop3 box and converts them into tickets. Using the ticket submit page (Web-based interface to submit new tickets) is only optional.

This allows your customers the luxury of submitting new issues from their own email client instead of having to fill out forms.

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